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Our most common parcel logistic solution is the FedEx or UPS audit, in which we monitor the service performance and billing accuracy. We also work with TNT, DHL, and USPS — most any parcel or LTL carrier. Rule of thumb — if the service guide offers a performance guarantee, Direct Recovery audits, regardless of the shipper’s billing domicile.

Refunds secured by the parcel audit, both service and invoice, are credited directly to the customer’s carrier invoice.

UPS and FedEx Service Audit

Identifies late shipments with no valid carrier exception (holiday, weather, mechanical, address, etc.) and secures the guaranteed service refunds (GSR’s) for applicable shipping costs. Identifies “No Proof of Shipment” and “No Proof of Delivery” air bills and secures refunds for shipping costs & UPS Shipping Refunds. Our service audit reviews delivery performance for the previous 15 days, the standard window for the money back guarantee period.

UPS and FedEx Invoice Audit

Screens for invoice/air bill duplication, rate compliance, invalid accessorial charges for residential delivery, address correction, fuel surcharge, Saturday delivery/pickup and other charges billed in error. Refunds are credited to the customer’s bill & FedEx Shipping Refunds.  Unlike the service guarantee, most carriers honor claims for billing errors for at least six months. We’ll load the history into our system to find errors, but also to keep a full shipping history for the reporting module.

Contract Optimization and Rate Negotiation

Contracts are optimized when they are aligned with your company shipping patterns, your market segment, and even your location. Once we understand your shipping profile through our parcel audit, UPS Contract Negotiations. we are uniquely equipped to model a prospective carrier contract against your shipping history. We can analyze competitive offers through a complete re-rating of recent invoices to see exactly where potential benefits (and pitfalls) lie.

Because we review hundreds of carrier contracts, we can also determine if your discount structure is on par with industry standards, and where to focus your negotiation efforts.

FedEx and UPS Rate Analysis

Access our online rate evaluation tools and use the assessment results to select or negotiate your carrier contract. We’ll counsel you on reasonable discount structures based on our review of your shipping history, and our knowledge of comparable contracts.

Then, load your competitive rate proposal and rerate your shipping history to determine your real world savings.

FedEx and UPS Rate Negotiation

Use our direct negotiations expertise with FedEx or UPS to assure you optimal rates while safeguarding existing concessions and seeking new benefits that match your unique shipping profile. Our customers are shrewd enough to negotiate carrier terms on their own. What they lack is the inside intelligence and experience we bring to the table to help establish new baselines for all future carrier negotiations.

Direct Recovery Parcel Audit helps larger FedEx, Freight Auditing and Consulting and UPS Contract Negotiations, UPS shippers trim transportation budgets with full transparency of every shipping dollar.