Founded in 2000, with offices in San Francisco, Colorado, Atlanta, and Cape Town, South Africa – we have about 20 dedicated professionals committed to serving our clients.
Start with our complementary service review for an evaluation. If we’re a fit, you’ll start with a parcel audit and build from there, adding services we know will add value to your company. Historic savings range considerably from 0% to 20%+, parcel audit so we hesitate to make performance claims before we do the work. Because services are billed on gain-share model, all our work improves your profitability.
There are software programs available to identify ‘egregiously’ late shipments, and output reports of tracking numbers of late deliveries for shippers to submit to their carriers as guaranteed service refund claims. That’s the low-hanging fruit. Our audit engine is 10+ years and countless thousands of hours in the making. It requires constant tuning to track the changes in carrier tariffs. That’s how we indentify identify the most difficult to find billing error, which we then contest directly with the carrier. That contest is a learned art in itself. Should a customer leave Direct-Recovery to bring the audit work in-house, they typically find the effort burdensome, and half as effective as working with us. Factor in the cost of in-house labor and the effort’s a net loss in comparison. Need more proof? Ask for a complementary review of your current audit protocol – we’ll audit what you’ve already audited so you can see if there’s a difference.
We offer account coding services with customized accounting file uploads. Under your direction, our logic parses relevant information from over 80 fields/shipment to deliver consistent and accurate coding results.
We employ a gain-share pricing model, starting at 50%, with discount tiers for higher volume shippers (call if you think that’s you). Services are billed monthly for savings recovered during the prior month. All credits are itemized in your carrier bill, UPS audit and in our weekly reporting. Gain-share pricing guarantees all our services increase your profits. We offer monthly or per-transaction billing as well – but customers typically opt for gain-share.
Satisfaction-based. No minimum service term. We enjoy very low attrition, but if you’re ever dissatisfied, let us know. We’ll fix it, or you can discontinue the service immediately — your choice. We’re the ones on trial. Give us a month to prove ourselves. You’ll receive the gain-share invoice at the end of the period, and you’ll know if we can make a difference for your enterprise. If we do, you continue. If not, you walk. Our revenues are based on your savings, so if you don’t like it, we don’t either.