Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, decentralized shippers. We then packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500,000 per year in total FedEx or UPS spend.
Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available, we have also boosted efficiencies and reduced costs to guarantee a net value to our customers. We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer retention. With free setup, and contingency billing, our benefits directly improve the bottom line. It’s what KPMG calls a no-brainer, FedEx Audit no-risk value proposition.
Today we serve a breadth of customers from small catalogs to Fortune 1000 corporations. We focus on reducing shipping costs through our parcel audit, contract optimization, reporting, insurance, and parcel claims management. For larger customers we offer a full service multi-mode transportation spend management solution together with best-of-breed industry partners. For smaller customers we offer the best and most cost effective parcel auditing solution on the market. For all customers we offer simplicity, efficiency and savings.
Parcel Claims Management and Recovery
Identifies lost or damaged shipments and provides comprehensive claims management and recovery with minimal involvement from customer. Direct-Recovery secures carrier refunds for the insured value of the merchandise, UPS audit or up to $100 for uninsured packages, plus shipping charges. This simplifies a tedious manual claims process with full visibility to customer, assures no valid claim is missed, and holds carrier accountable for damage and loss.
We handle all carrier interactions so customer can focus on business. Only clients with an aggressive in-house claims processing effort can truly appreciate this value. If you’re handling the process in-house, allow us to perform a competitive assessment to see if we can’t increase your return, Freight auditing companies and eliminate the effort.
Shipping Intelligence and Logistics Reporting
Intelligent reporting interprets data critical for managing logistics and running a business. Full shipping records are posted to a secure reporting website where the customer maintains as much history as they choose. Online access affords instant summary and detail reporting with over 400 reports, each fully configurable. If that’s not enough, there’s an ad hoc report generator for the perpetually inquisitive.
Some users will dig through all detail to find new transportation cost savings. Others stay at a high level reviewing only the summary dashboard. All have access to our analysts who provide initial training and ongoing consultation to flag soft cost savings in transportation spend. Data-mining services are continuously improved by our analysts, and by customers who create and post new report queries. Their efforts contribute to a growing resource of business intelligence tools that all customers access to manage transport spend & Reduce shipping rates.