Parcel Claims Management and Recovery
Identifies lost or damaged shipments and provides comprehensive claims management and recovery with minimal involvement from customer. Direct-Recovery secures carrier refunds for the insured value of the merchandise, or up to $100 for uninsured packages, plus shipping charges. This simplifies a tedious manual claims process with full visibility to customer, assures no valid claim is missed, and holds carrier accountable for damage and loss.
We handle all carrier interactions so customer can focus on business. Only clients with an aggressive in-house claims processing effort can truly appreciate this value. If you’re handling the process in-house, allow us to perform a competitive assessment to see if we can’t increase your return, and eliminate the effort.
Contract Optimization and Rate Negotiation
Contracts are optimized when they are aligned with your company shipping patterns, your market segment, and even your location. Once we understand your shipping profile through our parcel audit, we are uniquely equipped to model a prospective carrier contract against your shipping history. We can analyze competitive offers through a complete re-rating of recent invoices to see exactly where potential benefits (and pitfalls) lie.
Because we review hundreds of carrier contracts, we can also determine if your discount structure is on par with industry standards, and where to focus your negotiation efforts.
Parcel Service and Invoice Audit
Our most common parcel logistic solution is the FedEx or UPS audit, in which we monitor the service performance and billing accuracy. We also work with TNT, DHL, USPS — most any parcel or LTL carrier. Rule of thumb — if the service guide offers a performance guarantee, Direct Recovery audits, regardless of the shipper’s billing domicile.
Refunds secured by the parcel audit, both service and invoice, are credited directly to the customer’s carrier invoice parcel audit.
Shipping Intelligence and Logistics Reporting
Intelligent reporting interprets data critical for managing logistics and running a business. Full shipping records are posted to a secure reporting website where the customer maintains as much history as they choose. Online access affords instant summary and detail reporting with over 400 reports, each fully configurable. If that’s not enough, there’s an ad hoc report generator for the perpetually inquisitive.
Some users will dig through all detail to find new transportation cost savings. Others stay at a high level reviewing only the summary dashboard. All have access to our analysts who provide initial training and ongoing consultation to flag soft cost savings in transportation spend. Data-mining services are continuously improved by our analysts, and by customers who create and post new report queries. Their efforts contribute to a growing resource of business intelligence tools that all customers access to manage transport spend UPS audit.
Freight Spend Reduction tools
Parcel insurance through national underwriter cuts cost by 40% and reduces payment time through simplified claim process. This can be combined with loss and damage claims management service.
Dimensional weight surcharges can be avoided with our Dim weight verification step.
Fraud detection screens for user-defined anomalies in shipping patterns.
Cost-coding algorithm can be maintained by the customer for precise control and frequent tuning of coding detail.
Rate compliance is assured once we have your carrier contract on file.
Custom data integration to ERP, WMS, OMS, Legacy systems, Ship/Manifest systems, TMS, PO, ASM, and more. If the abbreviations are meaningless, so is the integration service.
Virtually any customized processing or reporting is available once the parcel audit is in place.