Direct-Recovery Parcel and Freight Audit:

We track every package you ship, every charge you’re billed.

When a delivery is late, we secure a shipping cost refund.

When a charge is invalid, we secure a credit or refund.

When a shipment is lost or damaged, we secure a refund for the shipping cost and package contents.

When your rates are high, we negotiate discounts, or give you the analytical tools to do the same.

These are hard cost savings – often over 10% of the carrier invoice. We also:

Identify operational improvements to generate soft cost savings.

Deliver a SaaS business intelligence platform.

Work with all major parcel and LTL carriers (DHL, TNT, FedEx, UPS, US Cargo, Eastern Connection, Blue Dart, etc)

Serve any international shipper, regardless of domicile.


About Direct Recovery

Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, decentralized shippers. We then packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500,000 per year in total FedEx or UPS spend & parcel audit.

Today we serve a breadth of customers from small catalogs to Fortune 1000 corporations. We focus on reducing shipping costs through our parcel audit, contract optimization, reporting, insurance, and parcel claims management. For larger customers we offer a full service multi-mode transportation spend management solution together with best-of-breed industry partners. For smaller customers we offer the best and most cost effective parcel auditing solution on the market. For all customers we offer simplicity, efficiency and savings UPS audit.

Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available, we have also boosted efficiencies and reduced costs to guarantee a net value to our customers. We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer retention. With free setup, and contingency billing, our benefits directly improve the bottom line. It’s what KPMG calls a no-brainer, no-risk value proposition.

We employ a gain-share pricing model, starting at 50%, with discount tiers for higher volume shippers (call if you think that’s you). Services are billed monthly for savings recovered during the prior month. All credits are itemized in your carrier bill, and in our weekly reporting. Gain-share pricing guarantees all our services increase your profits.   We offer monthly or per-transaction billing as well – but customers typically opt for gain-share.

Direct Recovery Parcel Audit helps larger FedEx, UPS Contract Negotiations, Parcel audit and UPS shippers trim transportation budgets with full transparency of every shipping dollar.