Founded in 2000, with offices in San Francisco, Colorado, Atlanta, and Cape Town, South Africa – we have about 20 dedicated professionals committed to serving our clients.
Start with our complementary service review for an evaluation. If we’re a fit, you’ll start with a parcel audit and build from there, adding services we know will add value to your company. Historic savings range considerably from 0% to 20%+, so we hesitate to make performance claims before we do the work. Because services are billed on gain-share model, all our work improves your profitability.
Parcel auditing has historically been reserved for higher volume shippers. We introduced a scalable technology to profitably audit lower volumes as well. We target any company shipping at least $50k/year with no maximum volume. As shipping spends increases, the breadth of applicable services also increases. Start with the parcel audit and reporting. Once we map your shipping profile, we can intelligently steer you toward maximum benefits with additional services & parcel audit.
The Service Audit verifies on time delivery, and secures a refund or credit when the carrier misses it’s performance commitment. It is also called a GSR (guaranteed service refund) audit. The Invoice Audit verifies accurate billing by analyzing every charge according to the carrier’s tariff and the customer’s service contract. Over time, the service and invoice audits generally return approximately the same savings. The Custom Solutions and Business Intelligence deliver additional savings not factored into the service or invoice audits UPS audit.
UPS® and FedEx® services are guaranteed to be delivered on time. If a package is delivered late, the cost of shipping is refunded, but the customer must first file a refund claim with the carrier. To avoid this hassle, most shippers overpay their UPS® or FedEx® bill rather than pay the hassle to process the service failure refunds internally. DRS avoids payment of failed deliveries by verifying on time delivery. When the service promise of the carrier isn’t met, we make sure your full shipping expense is refunded to your UPS® or FedEx® account.
There are software programs available to identify ‘egregiously’ late shipments, and output reports of tracking numbers of late deliveries for shippers to submit to their carriers as guaranteed service refund claims. That’s the low-hanging fruit. Our audit engine is 10+ years and countless thousands of hours in the making. It requires constant tuning to track the changes in carrier tariffs. That’s how we identify the most difficult to find billing error, which we then contest directly with the carrier. That contest is a learned art in itself. Should a customer leave Direct-Recovery to bring the audit work in-house, they typically find the effort burdensome, and half as effective as working with us. Factor in the cost of in-house labor and the effort’s a net loss in comparison. Need more proof? Ask for a complementary review of your current audit protocol – we’ll audit what you’ve already audited so you can see if there’s a difference.