Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, decentralized shippers. We then packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500,000 per year in total FedEx or UPS spend.
Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available, we have also boosted efficiencies and reduced costs to guarantee a net value to our customers. We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer retention. With free setup, and contingency billing, our benefits directly improve the bottom line. It’s what KPMG calls a no-brainer, no-risk value proposition.
Our most common parcel logistic solution is the FedEx or UPS audit, in which we monitor the service performance and billing accuracy. We also work with TNT, DHL, and USPS — most any parcel or LTL carrier. Rule of thumb — if the service guide offers a performance guarantee, Direct Recovery audits, regardless of the shipper’s billing domicile.
Contracts are optimized when they are aligned with your company shipping patterns, your market segment, and even your location. Once we understand your shipping profile through our parcel audit, we are uniquely equipped to model a prospective carrier contract against your shipping history. We can analyze competitive offers through a complete re-rating of recent invoices to see exactly where potential benefits (and pitfalls) lie.
Identifies lost or damaged shipments and provides comprehensive claims management and recovery with minimal involvement from customer. Direct-Recovery secures carrier refunds for the insured value of the merchandise, or up to $100 for uninsured packages, plus shipping charges. This simplifies a tedious manual claims process with full visibility to customer, assures no valid claim is missed, and holds carrier accountable for damage and loss.
Intelligent reporting interprets data critical for managing logistics and running a business. Full shipping records are posted to a secure reporting website where the customer maintains as much history as they choose. Online access affords instant summary and detail reporting with over 400 reports, each fully configurable. If that’s not enough, there’s an ad hoc report generator for the perpetually inquisitive.
Parcel insurance through national underwriter cuts cost by 40% and reduces payment time through simplified claim process. This can be combined with loss and damage claims management service.
We have resisted the temptation to dilute our core parcel audit offering to a broad suite of corporate cost-reduction services stretching from payables to parcel to phones. With our transportation background, we prefer to focus on that which we do best, rather than resell the services of another cost reduction company.