Contract Optimization and Rate Negotiation

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Contracts are optimized when they are aligned with your company shipping patterns, your market segment, and even your location. Once we understand your shipping profile through our parcel audit, we are uniquely equipped to model a prospective carrier contract against your shipping history. We can analyze competitive offers through a complete re-rating of recent invoices to see exactly where potential benefits (and pitfalls) lie.

Direct Recovery Parcel Audit helps larger FedEx, FedEx Contract Negotiations, UPS Refunds, FedEx Shipping Refunds, UPS Shipping Refunds, Rate Negotiations, UPS Contract Negotiations and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

Because we review hundreds of carrier contracts, we can also determine if your discount structure is on par with industry standards, and where to focus your negotiation efforts.

FedEx and UPS Rate Analysis

Access our online rate evaluation tools and use the assessment results to select or negotiate your carrier contract. We’ll counsel you on reasonable discount structures based on our review of your shipping history, and our knowledge of comparable contracts.

Then, load your competitive rate proposal and rerate your shipping history to determine your real world savings.

FedEx and UPS Rate Negotiation

Use our direct negotiations expertise with FedEx or UPS to assure you optimal rates while safeguarding existing concessions and seeking new benefits that match your unique shipping profile. Our customers are shrewd enough to negotiate carrier terms on their own. What they lack is the inside intelligence and experience we bring to the table to help establish new baselines for all future carrier negotiations.

Benefit – Cost:

Contract savings of 4% – 12%

Rate Analysis provided at fixed cost, quoted according to complexity of analysis.

Rate Negotiation fee is a limited-term gain-share of future benefit.

Case Study

Atlanta Barber, a professional barber and beauty supply company, used our rate negotiation services to secure an average 8% rate discount over 3 years.

Testimonials

Seta Corporation has utilized the services of Direct Recovery Solutions since September of 2000 as a means of auditing our extensive Federal Express and United Parcel Service packages. Seta Corporation is a direct mail company and in order to provide our customers with the highest level of customer service, timeliness in delivery of our packages is a priority. Seta Corporation recently converted shipping methods and each member of the Direct Recovery Service team was available and eager to help in all aspects of automation. Their professionalism and knowledge concerning the shipping industry continues to be an invaluable service.

Kelly McIntyre, Seta Corporation

My only “con” is that I am under contact with BirdDog in one location so cannot use DRS there. Yet! Will be moving that location as well as our newly acquired ones to DRS soon!

Neil Sexton, Northern Safety & Industrial, President

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Parcel Service & Invoice Audit

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Our most common parcel logistic solution is the FedEx or UPS audit, in which we monitor the service performance and billing accuracy. We also work with TNT, DHL, and USPS — most any parcel or LTL carrier. Rule of thumb — if the service guide offers a performance guarantee, Direct Recovery audits, regardless of the shipper’s billing domicile.

Direct Recovery Parcel Audit helps larger FedEx, FedEx Audit, FedEx Rate Negotiations, FedEx Refunds, UPS Audit, parcel audit, UPS Rate Negotiations and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

Refunds secured by the parcel audit, both service and invoice, are credited directly to the customer’s carrier invoice.

UPS and FedEx Service Audit

Identifies late shipments with no valid carrier exception (holiday, weather, mechanical, address, etc.) and secures the guaranteed service refunds (GSR’s) for applicable shipping costs. Identifies “No Proof of Shipment” and “No Proof of Delivery” air bills and secures refunds for shipping costs. Our service audit reviews delivery performance for the previous 15 days, the standard window for the money back guarantee period.

UPS and FedEx Invoice Audit

Screens for invoice/airbill duplication, rate compliance, invalid accessorial charges for residential delivery, address correction, fuel surcharge, Saturday delivery/pickup and other charges billed in error. Refunds are credited to the customer’s bill.  Unlike the service guarantee, most carriers honor claims for billing errors for at least six months. We’ll load the history into our system to find errors, but also to keep a full shipping history for the reporting module.

Benefit – Cost

1% – 9% recovery.

Simple, offsite solution to assure shippers pay only for valid carrier charges.

Offered mostly as gain-share with standard contingency rate of 50% of recoveries. Tiered rate may be offered if volume warrants. Per-transaction or subscription pricing is also available if preferred.

Case Studies

Rate Compliance – Aesculap: World’s largest manufacturer of surgical instrumentation. Implemented UPS audit in 2002. In 2009, a $36,000 UPS rating error was identified shortly after new service contract was implemented.

FedEx Audit – Great West Life & Annuity Insurance Company, a $3 Billion revenue insurance company recovered over 5% total FedEx spend from 2002 through 2005.

FedEx Audit – New Braunfels Smokehouse, a family owned fine meats and mail order Catalog Company, recovered 4.5% on FedEx parcel audit from 2002 through 2010.

UPS Audit – Tractor & Equipment Company, a heavy equipment sales and service center in the Southeast with 21 locations, recovered 4% of UPS spend from 2003 through 2010.

FedEx Audit – Volvo Truck North America recovered 12% of FedEx billings for first six months of parcel audit implemented in 2000. This was an unexpectedly high anomaly, especially since Direct-Recovery replaced a freight payment company which claimed to have been performing a parcel audit of FedEx traffic.

UPA Audit – Franmara, a supplier to the wine industry, recovered 9% average for the first six months of 2011.

Testimonials

My experience with Direct Recovery Solutions has been nothing but pleasant. The service that they provide I would consider indispensable for anyone who ships packages with FedEx and UPS.

You don’t have time to double-check and make certain that they are providing you with the level of service that you expect. With DRS, you know without a doubt what you are getting. Lost and late packages are inevitable, DRS keeps me informed of what’s going on. The service that DRS provide is unquestionable in its efficiency as well as being an absolute must for any shipper!

UPS Refunds

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What is Carrier Contract Optimization?

Whatever you’re particular forte, if it’s not transportation spend management, you’ll want to bring in the pros when negotiating your next carrier contract. FedEx and UPS contracts can be rather onerous to interpret. The language is mostly straight-forward, but the impact on your unique business is elusive. What they don’t show you is what you most need to see.

Direct Recovery Parcel Audit helps larger FedEx, FedEx Audit, FedEx Rate Negotiations, FedEx Refunds, UPS Audit, parcel audit, UPS Rate Negotiations and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

The Direct-Recovery rate optimization service assures that you get the most for your transport buck. With former FedEx and UPS executives on staff, and decades of data to reference, we understand the nuances of negotiation and concessions. We know what’s possible and we’ll help you get there.

We start with your current contract, informed by a thorough analysis of your shipping history. We find opportunities to nip or tuck in ways that won’t be rejected by the carrier contract algorithm, we encourage some healthy competition as we walk you through negotiations, and we typically cement a net rate reduction well into the double digits.

If you’re satisfied with your current contract with FedEx, UPS, DHL, allow us to run a complementary analysis. We’ll verify you have the best contract you’re apt to see, or we’ll show you exactly what you’re missing, the potential impact on your business, and how to get there from here.

About Direct Recovery

Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, decentralized shippers. We then packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500,000 per year in total FedEx or UPS spend.

Today we serve a breadth of customers from small catalogs to Fortune 1000 corporations. We focus on reducing shipping costs through our parcel audit, contract optimization, reporting, insurance, and parcel claims management. For larger customers we offer a full service multi-mode transportation spend management solution together with best-of-breed industry partners. For smaller customers we offer the best and most cost effective parcel auditing solution on the market. For all customers we offer simplicity, efficiency and savings.

Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available, we have also boosted efficiencies and reduced costs to guarantee a net value to our customers. We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer retention. With free setup, and contingency billing, our benefits directly improve the bottom line. It’s what KPMG calls a no-brainer, no-risk value proposition.

UPS Contract Negotiations

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Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, decentralized shippers. We then packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500,000 per year in total FedEx or UPS spend.

Direct Recovery Parcel Audit helps larger FedEx, FedEx Audit, FedEx Rate Negotiations, FedEx Refunds, UPS Audit, parcel audit, UPS Rate Negotiations and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

Today we serve a breadth of customers from small catalogs to Fortune 1000 corporations. We focus on reducing shipping costs through our parcel audit, contract optimization, reporting, insurance, and parcel claims management. For larger customers we offer a full service multi-mode transportation spend management solution together with best-of-breed industry partners. For smaller customers we offer the best and most cost effective parcel auditing solution on the market. For all customers we offer simplicity, efficiency and savings.

Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available, we have also boosted efficiencies and reduced costs to guarantee a net value to our customers. We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer retention. With free setup, and contingency billing, our benefits directly improve the bottom line. It’s what KPMG calls a no-brainer, no-risk value proposition.

Parcel Service and Invoice Audit

Our most common parcel logistic solution is the FedEx or UPS audit, in which we monitor the service performance and billing accuracy. We also work with TNT, DHL, and USPS — most any parcel or LTL carrier. Rule of thumb — if the service guide offers a performance guarantee, Direct Recovery audits, regardless of the shipper’s billing domicile.

Refunds secured by the parcel audit, both service and invoice, are credited directly to the customer’s carrier invoice.

UPS and FedEx Service Audit

Identifies late shipments with no valid carrier exception (holiday, weather, mechanical, address, etc) and secures the guaranteed service refunds (GSR’s) for applicable shipping costs. Identifies “No Proof of Shipment” and “No Proof of Delivery” airbills and secures refunds for shipping costs. Our service audit reviews delivery performance for the previous 15 days, the standard window for the money back guarantee period.

UPS and FedEx Invoice Audit

Screens for invoice/air bill duplication, rate compliance, invalid accessorial charges for residential delivery, address correction, fuel surcharge, Saturday delivery/pickup and other charges billed in error. Refunds are credited to the customer’s bill.  Unlike the service guarantee, most carriers honor claims for billing errors for at least six months. We’ll load the history into our system to find errors, but also to keep a full shipping history for the reporting module.

Benefit – Cost

1% – 9% recovery.

Simple, offsite solution to assure shippers pay only for valid carrier charges.

Offered mostly as gain-share with standard contingency rate of 50% of recoveries. Tiered rate may be offered if volume warrants. Per-transaction or subscription pricing is also available if preferred.

Case Studies

Rate Compliance – Aesculap: World’s largest manufacturer of surgical instrumentation. Implemented UPS audit in 2002. In 2009, a $36,000 UPS rating error was identified shortly after new service contract was implemented.

FedEx Audit – Great West Life & Annuity Insurance Company, a $3 Billion revenue insurance company recovered over 5% total FedEx spend from 2002 through 2005.

FedEx Audit – New Braunfels Smokehouse, a family owned fine meats and mail order Catalog Company, recovered 4.5% on FedEx parcel audit from 2002 through 2010.

UPS Audit – Tractor & Equipment Company, a heavy equipment sales and service center in the Southeast with 21 locations, recovered 4% of UPS spend from 2003 through 2010.

FedEx Audit – Volvo Truck North America recovered 12% of FedEx billings for first six months of parcel audit implemented in 2000. This was an unexpectedly high anomaly, especially since Direct-Recovery replaced a freight payment company which claimed to have been performing a parcel audit of FedEx traffic.

UPA Audit – Franmara, a supplier to the wine industry, recovered 9% average for the first six months of 2011

About direct recovery

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We Turn Data into Decisions

We securely store and mine your shipping data to help you make better business decisions. Use our reporting interface to cost-code, locate your next distribution center, improve service selection, discover zone-skipping savings, detect fraudulent account use, find bad dim-wt corrections, and more. Use our ad-hoc report writer, designed for non-technical users, to discover and present anything else you may need to know.

KPMG Consultant – “It really is a no-brainer, no-risk value proposition”

About Direct Recovery

Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, decentralized shippers. We then packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500,000 per year in total FedEx or UPS spend & FedEx Refunds.

Today we serve a breadth of customers from small catalogs to Fortune 1000 corporations. We focus on reducing shipping costs through our parcel audit, contract optimization, reporting, insurance, and parcel claims management. For larger customers we offer a full service multi-mode transportation spend management solution together with best-of-breed industry partners. For smaller customers we offer the best and most cost effective parcel auditing solution on the market. For all customers we offer simplicity, efficiency and savings & FedEx Rate Negotiations.

Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available, we have also boosted efficiencies and reduced costs to guarantee a net value to our customers. We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer retention. With free setup, and contingency billing, our benefits directly improve the bottom line. It’s what KPMG calls a no-brainer, no-risk value proposition.

Serving the Fortune 1000, yet accessible to the small and medium sized enterprise

Offices in Colorado Springs, San Francisco, and Cape Town.

Testimonials

I’ve been very pleased with the custom reporting DRS has developed for Volvo Trucks North America. Besides the obvious cost savings realized by their involvement, they have enabled us to quickly and accurately track department costs. From the beginning, Direct Recovery Solutions has been very responsive and creative in simplifying and consolidating all the paperwork into one easy to use source. Thank you Direct Recovery for making my job easier!

Greg Allen, Volvo Truck.

Direct Recovery Parcel Audit helps larger FedEx, UPS Contract Negotiations, Parcel audit and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

Freight Audit

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Direct-Recovery Parcel and Freight Audit:

 

We track every package you ship, every charge you’re billed.

When a delivery is late, we secure a shipping cost refund.

When a charge is invalid, we secure a credit or refund.

When a shipment is lost or damaged, we secure a refund for the shipping cost and package contents.

When your rates are high, we negotiate discounts, or give you the analytical tools to do the same.

These are hard cost savings – often over 10% of the carrier invoice. We also:

Identify operational improvements to generate soft cost savings parcel audit.

Deliver a SaaS business intelligence platform.

Work with all major parcel and LTL carriers (DHL, TNT, FedEx, UPS, US Cargo, Eastern Connection, Blue Dart, etc)

Serve any international shipper, regardless of domicile.

Here’s the kicker — All this we do for a portion of the hard cost savings – what you’re now overpaying the carrier.

No Set-up cost. No minimum Term. No Minimum fee.

We Recover Excess Shipping Costs

Direct Recovery’s parcel audit is a must for any company that ships with FedEx, UPS, TNT, DHL and any other parcel or LTL service provider. Regardless of your carrier, Direct Recovery delivers hard and soft savings on a gain-share model that guarantees to reduce transport spend.

Hard savings are shipping credits obtained by holding carriers accountable for their service contract. UPS, FedEx and the rest guarantee on time delivery and accurate billing. We make sure they deliver. If a shipment is late or incorrectly billed, we file a claim, you receive a refund. That’s hard savings – shipping credits go straight to your bottom line UPS audit.

Soft savings come from changes you make in response to the operational intelligence we provide. By analyzing your shipping data we improve package consolidation, carrier selection, warehouse location, fraud detection, and more. We have over 400 configurable reports, and a dynamic report writer, to help companies make better logistics decisions. But you’re not on your own. Our logistics analysts are constantly screening the data to stretch your shipping bill.

If there is money to be saved, hard or soft, we’ll find it. The cost? We work for a portion of the hard savings. No set-up expense. No monthly minimum. The soft savings are all yours.

If you don’t audit your shipping, you should. Our sign-up process is simple, and the gain is certain.

If you’re self-auditing, allow us to demo our system to show what you may be missing.

If you’re with a competitor, give us a call. We’ll show you what they don’t have.

Direct Recovery Parcel Audit helps larger FedEx, UPS Contract Negotiations, Parcel audit and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

Parcel Service and Invoice Audits

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Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, parcel audit , decentralized shippers. We then packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500,000 per year in total FedEx or UPS spend.

Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available, we have also boosted efficiencies and reduced costs to guarantee a net value to our customers. We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer retention. With free setup, and contingency billing, UPS audit our benefits directly improve the bottom line. It’s what KPMG calls a no-brainer, no-risk value proposition.

We offer five cost-saving solutions for shippers. The Parcel Audit is the starting point for all customers looking to trim shipping costs. Once implemented, we review the customer’s shipping history to recommend additional cost-saving solutions.

  • Parcel Audit
  • Contract Optimization
  • Parcel Claims Management and Recovery
  • Shipping Intelligence
  • Add-on and custom solutions

Parcel Service and Invoice Audit

Our most common parcel logistic solution is the FedEx or UPS audit, in which we monitor the service performance and billing accuracy. We also work with TNT, DHL, USPS — most any parcel or LTL carrier. Rule of thumb — if the service guide offers a performance guarantee, Direct Recovery audits, regardless of the shipper’s billing domicile.

Contract Optimization and Rate Negotiation

Contracts are optimized when they are aligned with your company shipping patterns, your market segment, and even your location. Once we understand your shipping profile through our parcel audit, we are uniquely equipped to model a prospective carrier contract against your shipping history. We can analyze competitive offers through a complete re-rating of recent invoices to see exactly where potential benefits (and pitfalls) lie.

Parcel Claims Management and Recovery

Identifies lost or damaged shipments and provides comprehensive claims management and recovery with minimal involvement from customer. Direct-Recovery secures carrier refunds for the insured value of the merchandise, or up to $100 for uninsured packages, plus shipping charges. This simplifies a tedious manual claims process with full visibility to customer, assures no valid claim is missed, and holds carrier accountable for damage and loss.

Shipping Intelligence and Logistics Reporting

Intelligent reporting interprets data critical for managing logistics and running a business. Full shipping records are posted to a secure reporting website where the customer maintains as much history as they choose. Online access affords instant summary and detail reporting with over 400 reports, each fully configurable. If that’s not enough, there’s an ad hoc report generator for the perpetually inquisitive.

Cell Phone Cost Reduction

We have resisted the temptation to dilute our core parcel audit offering to a broad suite of corporate cost-reduction services stretching from payables to parcel to phones. With our transportation background, we prefer to focus on that which we do best, rather than resell the services of another cost reduction company.

However, in 2011 we partnered with a team of brilliant developers to offer a completely unique, cost reduction service to reduce corporate mobile telecom costs. Our proprietary service is new to the mobile industry this year, and has been effective in reducing corporate cellular expense by 30-50%.

Direct Recovery Parcel Audit helps larger FedEx, UPS Contract Negotiations, Parcel audit and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

Direct-Recovery Parcel

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Direct-Recovery Parcel and Freight Audit:

We track every package you ship, every charge you’re billed.

When a delivery is late, we secure a shipping cost refund.

When a charge is invalid, we secure a credit or refund.

When a shipment is lost or damaged, we secure a refund for the shipping cost and package contents.

When your rates are high, we negotiate discounts, or give you the analytical tools to do the same parcel audit.

 

These are hard cost savings – often over 10% of the carrier invoice. We also:

Identify operational improvements to generate soft cost savings.

Deliver a SaaS business intelligence platform.

Work with all major parcel and LTL carriers (DHL, TNT, FedEx, UPS, US Cargo, Eastern Connection, Blue Dart, etc)

Serve any international shipper, regardless of domicile.

Here’s the kicker — All this we do for a portion of the hard cost savings – what you’re now overpaying the carrier.

We Turn Data into Decisions

We securely store and mine your shipping data to help you make better business decisions. Use our reporting interface to cost-code, locate your next distribution center, improve service selection, discover zone-skipping savings, detect fraudulent account use, find bad dim-wt corrections, and more. Use our ad-hoc report writer, designed for non-technical users, to discover and present anything else you may need to know UPS audit.

We Recover Excess Shipping Costs

Direct Recovery’s parcel audit is a must for any company that ships with FedEx, UPS, TNT, DHL and any other parcel or LTL service provider. Regardless of your carrier, Direct Recovery delivers hard and soft savings on a gain-share model that guarantees to reduce transport spend.

Hard savings are shipping credits obtained by holding carriers accountable for their service contract. UPS, FedEx and the rest guarantee on time delivery and accurate billing. We make sure they deliver. If a shipment is late or incorrectly billed, we file a claim, you receive a refund. That’s hard savings – shipping credits go straight to your bottom line.

Soft savings come from changes you make in response to the operational intelligence we provide. By analyzing your shipping data we improve package consolidation, carrier selection, warehouse location, fraud detection, and more. We have over 400 configurable reports, and a dynamic report writer, to help companies make better logistics decisions. But you’re not on your own. Our logistics analysts are constantly screening the data to stretch your shipping bill.

If there is money to be saved, hard or soft, we’ll find it. The cost? We work for a portion of the hard savings. No set-up expense. No monthly minimum. The soft savings are all yours.

Direct Recovery Parcel Audit helps larger FedEx, UPS Contract Negotiations, Parcel audit and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

Freight Spend Reduction tools

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Parcel insurance through national underwriter cuts cost by 40% and reduces payment time through simplified claim process. This can be combined with loss and damage claims management service.

Dimensional weight surcharges can be avoided with our Dim weight verification step.

Fraud detection screens for user-defined anomalies in shipping patterns.

Cost-coding algorithm can be maintained by the customer for precise control and frequent tuning of coding detail.

Rate compliance is assured once we have your carrier contract on file.

Custom data integration to ERP, WMS, OMS, Legacy systems, Ship/Manifest systems, TMS, PO, ASM, and more. If the abbreviations are meaningless, so is the integration service.

Virtually any customized processing or reporting is available once the parcel audit is in place.

Benefit – Cost

Savings – variable.

Cost is gain-share or quoted.

Case Study

Cost Coding: Viewsonic, global provider of visual technology, and DRS client since 2002, receives a weekly file to sync airbill-level account coding detail with accounting system. Cost coding detail is extracted from Reference Notes fields according to client-provided logic & parcel audit.

Dim Weight Verification: Birthday Express dim weight error detection delivered very substantial savings going back 6 months (Billing errors can be claimed six months back)

Cell Phone Cost Reduction

We have resisted the temptation to dilute our core parcel audit offering to a broad suite of corporate cost-reduction services stretching from payables to parcel to phones. With our transportation background, we prefer to focus on that which we do best, rather than resell the services of another cost reduction company UPS audit.

However, in 2011 we partnered with a team of brilliant developers to offer a completely unique, cost reduction service to reduce corporate mobile telecom costs. Our proprietary service is new to the mobile industry this year, and has been effective in reducing corporate cellular expense by 30-50%.

We have found savings of at least $30 and up to $69 per cellphone line per month in the accounts of our current clients, amounting in some cases to several hundred thousand dollars in annual savings. We achieve these cost reductions by restructuring cell phone plans, automating usage monitoring and modifying contracts to suit. We call it dynamic contract optimization, and it’s guaranteed to reduce your mobile spend.

As with our parcel audit, work is performed ‘invisibly’ offsite, for a gain-share of savings, but you keep the lion’s share of the savings. If your company has over a hundred cellphones under contract, allow us to conduct a free analysis to show you exactly what and how we can save you. Even if you’ve just renegotiated your cell contract, and found substantial savings, we’ll find more…

Direct Recovery Parcel Audit helps larger FedEx, UPS Contract Negotiations, Parcel audit and UPS shippers trim transportation budgets with full transparency of every shipping dollar.

 

Parcel and freight audit

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Direct-Recovery Parcel and Freight Audit:

We track every package you ship, every charge you’re billed.

When a delivery is late, we secure a shipping cost refund.

When a charge is invalid, we secure a credit or refund.

When a shipment is lost or damaged, we secure a refund for the shipping cost and package contents.

When your rates are high, we negotiate discounts, or give you the analytical tools to do the same.

These are hard cost savings – often over 10% of the carrier invoice. We also:

Identify operational improvements to generate soft cost savings.

Deliver a SaaS business intelligence platform.

Work with all major parcel and LTL carriers (DHL, TNT, FedEx, UPS, US Cargo, Eastern Connection, Blue Dart, etc)

Serve any international shipper, regardless of domicile.

 

About Direct Recovery

Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, decentralized shippers. We then packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500,000 per year in total FedEx or UPS spend & parcel audit.

Today we serve a breadth of customers from small catalogs to Fortune 1000 corporations. We focus on reducing shipping costs through our parcel audit, contract optimization, reporting, insurance, and parcel claims management. For larger customers we offer a full service multi-mode transportation spend management solution together with best-of-breed industry partners. For smaller customers we offer the best and most cost effective parcel auditing solution on the market. For all customers we offer simplicity, efficiency and savings UPS audit.

Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available, we have also boosted efficiencies and reduced costs to guarantee a net value to our customers. We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer retention. With free setup, and contingency billing, our benefits directly improve the bottom line. It’s what KPMG calls a no-brainer, no-risk value proposition.

We employ a gain-share pricing model, starting at 50%, with discount tiers for higher volume shippers (call if you think that’s you). Services are billed monthly for savings recovered during the prior month. All credits are itemized in your carrier bill, and in our weekly reporting. Gain-share pricing guarantees all our services increase your profits.   We offer monthly or per-transaction billing as well – but customers typically opt for gain-share.

Direct Recovery Parcel Audit helps larger FedEx, UPS Contract Negotiations, Parcel audit and UPS shippers trim transportation budgets with full transparency of every shipping dollar.